In May 2012, U.S. EPA's National Homeland Security Research Center (NHSRC), with input from WaterISAC, published Need to Know: Anticipating the Public's Questions during a Water Emergency.  The report captures the results of interviews with the public and drinking water professionals about the information the public would want in the case of an intentional or accidental municipal water supply contamination. Interviewed were senior managers from the Chicago Department of Water Management, the San Diego Public Utilities Department, Charlotte-Mecklenburg Utilities, and the Massachusetts Water Resources Authority.  Interviews with the public were conducted in focus groups.

On July 18, 2012, WaterISAC hosted a webcast by the same name. The report, webcast, and accompanying PowerPoint presentation are below.

For related resources, search for "message mapping" here in the portal.

WaterISAC has also developed guidance to assist members seeking to apply to their state for CEUs. Please review the two documents below for more information. If you have questions, contact [email protected]